Reviews
The book offers a comprehensive guide that addresses both the operational challenges and marketing strategies crucial to success in senior living management. From ensuring efficient daily operations to developing effective marketing campaigns tailored to various types of senior care communities, it covers all essential aspects with clarity and depth.
This work has served as a core text for our curricula in Senior Living Administration. The rare text dedicated exclusively to this unique industry, with content reflecting the critical role of senior living in meeting the needs of aging populations, this is a valuable resource for both future and current executives.
Ben Pearce is the master of making the intricacies of senior housing clear and understandable. This book is packed full of best practices, updated standards, and best-in-class advice for those looking to enter the field or just improve their industry knowledge.
Ben Pearce used his extensive experience and expertise to provide a thorough outline of how excellent senior living communities ought to be managed. This is a must-read for aspiring professionals in the senior living field, and a valuable tool for the industry at large.
This third addition provides a comprehensive roadmap to successful operations in the senior living space. Whether you are a seasoned professional or new to the business, there are many takeaways from the book that will make it your ready reference.
Ben Pearce is improving health care globally by raising the bar to define world-class care. His goal is to build wellness rather than treat disease symptoms. This book teaches caregivers to recognize subtle functional changes in their residents and apply proven interventions designed to improve their quality of life.
Book Details
Foreword
Acknowledgments
I. Administration
1. Introduction
2. Financial Principles
3. Management and Human Resources
4. Safety, Risk Management, and Privacy
II. Resident Services
5. Concierge and Reception
6
Foreword
Acknowledgments
I. Administration
1. Introduction
2. Financial Principles
3. Management and Human Resources
4. Safety, Risk Management, and Privacy
II. Resident Services
5. Concierge and Reception
6. Resident Relations and Health
7. Transportation
8. Activities and Enrichment
9. Food and Beverage Service
10. Dining Services
11. Housekeeping
12. Laundry
13. Maintenace and Capital Improvements
III. Marketing and Sales
14. Marketing
15. Sales
16. Coordinating the Move
IV. Providing and Tracking Care
17. Assessments and Interventions
18. Personal Care
19. Caring for People with Memory Impairment
20. Architectural Design Considerations
Appendixes
A. Swot Analysis and Strategic Planning
B. Senior Living Metrics Glossary
C. Operations Audit
D. Executive Director Responsibilities
E. Critical-Path Tasks for Preopening
Index