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Structuring the Information Age

Life Insurance and Technology in the Twentieth Century

JoAnne Yates

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Structuring the Information Age provides insight into the largely unexplored evolution of information processing in the commercial sector and the underrated influence of corporate users in shaping the history of modern technology.

JoAnne Yates examines how life insurance firms—where good record-keeping and repeated use of massive amounts of data were crucial—adopted and shaped information processing technology through most of the twentieth century. The book analyzes this process beginning with tabulating technology, the most immediate predecessor of the computer, and continuing through the...

Structuring the Information Age provides insight into the largely unexplored evolution of information processing in the commercial sector and the underrated influence of corporate users in shaping the history of modern technology.

JoAnne Yates examines how life insurance firms—where good record-keeping and repeated use of massive amounts of data were crucial—adopted and shaped information processing technology through most of the twentieth century. The book analyzes this process beginning with tabulating technology, the most immediate predecessor of the computer, and continuing through the 1970s with early computers. Yates elaborates two major themes: the reciprocal influence of information technology and its use, and the influence of past practices on the adoption and use of new technologies. In the 1950s, insurance industry leaders recognized that computers would enable them to integrate processes previously handled separately, but they also understood that they would have to change their ways of working profoundly to achieve this integration. When it came to choosing equipment and applications, most companies ultimately preferred a gradual, incremental migration to an immediate and radical transformation.

In tracing this process, Yates shows that IBM's successful transition from tabulators to computers in part reflected that vendor's ability to provide large customers such as insurance companies with the necessary products to allow gradual change. In addition, this detailed industry case study helps explain information technology's so-called productivity paradox, showing that firms took roughly two decades to achieve the initial computerization and process integration that the industry set as objectives in the 1950s.

Reviews

Reviews

Structuring the Information Age makes educating reading and is an important contribution to our understanding of the connection between past and present in the transformation of socio-economic systems.

Brilliant volume... Yate's study of the adaptation of information-processing resources in insurance has greatly widened the horizons of our understanding of the dynamics of technological development in a business setting.

Yates has contributed another original study to the history of information technology.

A welcome addition to a growing body of literature on the history of the use of computers by businesses, and a good model for other scholars to use.

Structuring the Information Age examines the history of information technology in the United States by shifting focus away from the producers of that technology and toward a kind of end user that has heretofore received little attention—large-scale corporations, which easily rank among the leading information-technology (it) consumers.

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About

Book Details

Publication Date
Status
Available
Trim Size
6
x
9
Pages
364
ISBN
9780801890864
Illustration Description
28 halftones, 14 line drawings
Table of Contents

Acknowledgments
Introduction
Part I: Life Insurance in the Tabulator Era
1. Insurance at the Turn of the Twentieth Century
2. First Impressions of Tabulating, 1890–1910
3. The Push toward Printing, 1910

Acknowledgments
Introduction
Part I: Life Insurance in the Tabulator Era
1. Insurance at the Turn of the Twentieth Century
2. First Impressions of Tabulating, 1890–1910
3. The Push toward Printing, 1910–1924
4. Insurance Associations and the Flowering of the Tabulator Era
Part II: Life Insurance Enters the Computer Era
5. Early Engagement between Insurance and Computing
6. Insurance Adoption and Use of Early Computers
7. Incremental Migration during the 1960s and 1970s
8. Case Studies in Insurance Computing: New England Mutual Life and Aetna Life
Conclusion
Notes
Selected Bibliography
Index

Author Bio
JoAnne Yates
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JoAnne Yates

JoAnne Yates, Deputy Dean and Distinguished Professor of Management at the MIT Sloan School of Management, is the author of Control Through Communication: The Rise of System in American Management, also published by Johns Hopkins.